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Chronicles from a Caribbean Cubicle

8/31/2007

C&W CEO Announcement

In an announcement that comes as a shock to most, Cable and Wireless is replacing its Jamaica CEO, Rodney Davis.

The new CEO, an Australian, has once again emphasized that customer service is going to be the major point of focus.

After so many tries, and so many failures at improving customer service in the company, I wonder what he thinks he'll do differently?

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